Josefina Cisternas Novias Refund Policy

Refund Policy

At Josefina Cisternas Novias, we create custom bridal wear tailored specifically to each client. Due to the personalized nature of our products, we maintain a strict no-return policy.

Custom Nature of Products

All bridal gowns and accessories are made-to-order based on individual measurements, style preferences, and specifications. Each piece is unique and cannot be resold to other customers.

No Returns or Exchanges

We do not accept returns or exchanges on any custom bridal wear, accessories, or related products. All sales are final once production begins.

Order Cancellation

Orders may be cancelled within 24 hours of placement, provided production has not yet begun. Cancellation requests must be submitted in writing to josefinacisternasnovias@gmail.com. A cancellation fee may apply.

Quality Assurance

Each Josefina Cisternas Novias gown is handmade to order in Chile with exceptional attention to detail. We are deeply committed to delivering gowns of the highest quality, crafted with premium materials and artisanal precision. Every dress is carefully inspected before shipping to ensure it meets our exacting standards of craftsmanship and design.

Fitting and Alterations

Each Josefina Cisternas Novias gown is handmade to order according to the size selected or the measurements provided. We take great care to ensure your gown reflects your proportions as accurately as possible.

However, as with all bridal garments, minor alterations may be required upon arrival to achieve your ideal fit. Every body is unique, and small adjustments are a normal part of the process. We recommend working with a professional seamstress experienced in bridal wear to perfect your final look.

Payment Disputes

For payment-related concerns, contact us directly before initiating any chargeback or dispute with your payment provider.

Contact Us

For questions about this policy, reach out to us at josefinacisternasnovias@gmail.com