Josefina Cisternas Novias Shipping Policy

Shipping Policy

Each Josefina Cisternas Novias gown is handmade to order in Chile with great care and attention to detail. Please review our shipping guidelines below.

Processing Time

Custom bridal gowns require significant time for creation. All gowns are made to order. Please allow 8–12 weeks for production from the date of purchase before your gown is shipped.

Shipping Methods

Orders are shipped via trusted international carriers — DHL, FedEx, or UPS — to ensure safe and reliable delivery. Once your order has been dispatched, you will receive a tracking number to monitor the progress of your shipment.

Shipping Costs

Shipping costs vary depending on the destination and will be calculated at checkout. Any applicable customs duties, taxes, or import fees are the responsibility of the recipient.

Delivery Locations

We offer worldwide shipping. Please ensure your shipping address is accurate and complete when placing your order.

Delivery Confirmation

Once a gown has been collected by the courier and tracking information has been provided, Josefina Cisternas Novias is not responsible for delays, damages, or loss that may occur in transit. Any issues regarding delivery must be handled directly with the shipping carrier using the tracking details provided.

Shipping Insurance

All shipments include standard carrier coverage as offered by DHL, FedEx, or UPS.